We all have our favorites in this category in terms of providers. Let me know what yours are and why. Also, given that most patrons who ask this question have little computer experience, let us know how you handle the interaction and how you go about explaining the process to them. Please give us your thoughts!
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I recommend yahoo for an e-mail account because I think it is easy to fill out and if there are problems I can better assist with yahoo. If they have little/no experience with the computer I give them the basic computer classes schedule and encourage them to attend.
ReplyDeleteI've been taking people through the google signup process and point out the advantages of other google products like ... blogger, and the calendar function - also google docs is a convenient virtual desktop that frees people from the Microsoft monopoly over spreadsheet and word processing functions so customers can create/save docs like a resume to a remote location and not need a flash drive or be concerned if the public computer running IE 6 suddenly blue screens.
ReplyDeleteOne important step that we take here is to hand the customer a pencil and paper and tell them to write down what they choose as a user name and password. We will often get them to the correct starting page and check back frequently. I give them a short list of the email options. If they have heard of an email service (hotmail, google mail) it can be easier to remember.
ReplyDelete